Citizen Complaint Procedure
THE IMPORTANCE OF YOUR COMPLAINT

The complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully and the accusations against the employee are taken seriously. All complaints are investigated thoroughly and all findings are based upon the impartial evidence gained during the investigation.

A disagreement over the validity of a traffic citation is not a complaint. Such disagreements should be directed to the proper court having jurisdiction in the matter.  A complaint about jail procedures should be submitted to the jail administration via appropriate channels.

However, if it is determined that a complainant has knowingly made a false accusation against an employee, the employee has the right to seek criminal charges, as well as civil litigation, against their accuser.

For more information regarding the Alameda County Sheriff’s Office citizen complaint process, or to ask about the status of your complaint, please call the Alameda County Sheriff’s Office, Internal Affairs Section, Monday through Friday, between 8 a.m. and 5 p.m., at 208-9800. You may also write to us at:

PROCEDURE 

The Alameda County Sheriff’s Office welcomes valid complaints about its service or personnel. Your constructive comments provide an open channel of communication between the Sheriff’s Office and the community, which enables us to maintain the highest possible standards. Citizen's complaints also provide a basis for a thorough and impartial investigative procedure to protect employees who perform their duties properly.

If your complaint involves a deputy or any other Agency employee, you’ll be asked his/her name, badge number, and car number as appropriate. If you do not have this information, just explain what occurred giving the date, time, and location of the incident.

There are three ways you can submit a complaint to the Alameda County Sheriff’s Office:

• Submit your complaint in person at any Sheriff’s duty station within the County.
• Telephone the Alameda County Sheriff's Office Internal Affairs office at (510) 208-9800.
• Mail a letter describing your complaint to the following location:
  
  
  Alameda County Sheriff’s Office
  Internal Affairs Section
  1401 Lakeside Drive, 7th Floor
  Oakland, California, 94612
   
  TELEPHONE
   
  Personnel complaints (day)          (510) 208-9800
  Personnel Complaints (night)        (510) 667-7721
  Emergency/Hearing Impaired        (510) 667-7721
   

THE INVESTIGATION 

Once a complaint is received, it will be screened by the accepting supervisor for accuracy and content. The supervisor may interview you at that time, or schedule another time so a complete report of the incident can be made.

During the interview, the following things may be requested of you:

• You may be recorded or videotaped.
• You will be asked for names of witnesses and other employees that may know facts about your complaint.
• Photographs may be taken of any injuries you think are related to your complaint.

Sometimes during the initial interview, the supervisor may be able to explain the employee’s actions to your satisfaction. However, if this does not occur, the complaint will then be given a case number and assigned to an investigator for a detailed investigation.

When completed, the investigation will be viewed by the Sheriff who will determine the ultimate disposition of the matter.

You will then be sent a letter with one of the following dispositions:

• Unfounded
• Not Sustained
• Sustained-Justified
• Sustained

DISPOSITION 

Any complaint can be made anonymously, without giving your name; however, you cannot be informed as to the result of your complaint if you choose to remain anonymous. If you make your identity known, you will be advised of the disposition of each complaint.

After a thorough investigation, your complaint will be classified with one of the following dispositions:

• Unfounded: The allegation has no basis of fact or has been disproved through the investigation.
• Not Sustained: The allegation can neither be proved nor disproved and no further action is to be considered.
• Sustained Justified: The alleged act or failure to act is found to be true; however, such act or failure to act is permitted, or at least not prohibited, by this Office or was appropriate under the circumstances in this case.
• Sustained: When the investigation discloses that the act reported did occur and constituted misconduct or improper job performance.